Responsibilities:

• Check-in and check-out of clients in professional and positive manner
• Maintains reception area.
• Obtains new client information and consents as well as updating information on established clients.
• Monitor client flow and communicate scheduling issues between staff and clients effectively.
• Management of reminders, client policy communication, scheduling and lead follow-up.
• Have knowledge and understanding of all services, products and programs while educating and communicating with clients.
• Sales experience and the ability to explain and sell add-on products and services.
• Ensure all clients have questions answered and information provided regarding treatments and upcoming appointments.
• Utilize upselling skills where appropriate to increase existing client business and build a strong referral program.
• Maintain all filing, charting, faxing and other clerical functions.
• Answer phones professionally and politely while taking detailed messages.
• Maintain and order supplies as necessary.
• Other special projects or tasks as assigned.

Requirements:

• Two years previous medical office experience within patient registration and reception
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer skills.
• PRP, Microneedling, HydraFacial experience a plus
• Experience with EMR
• Possess the ability to work without direct supervision.
• Must be a team player and support management and peers as well as business goals.
• College or advanced education at technical or secretarial school is preferred.

Benefits:

• Paid time off and holidays
• Flexible schedule
• Professional development assistance
• Service and Product Discounts
• Bonus