PERSONAL INFORMATION
GUARANTOR/ RESPONSIBLE PARTY INFORMATION
EMERGENCY CONTACT
INSURANCE INFORMATION
PHARMACY INFORMATION
CONSENT FOR RELEASE OF MEDICAL INFORMATION
ACKNOWLEDGEMENT OF NOTICE OF PRIVACY POLICY
NOTICE OF PRIVACY PRACTICES
OUR LEGAL DUTY
USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION
We use and disclose protected health information about you for treatment, payment, and healthcare operations. For example:
Treatment: We may use or disclose your protected health information to a physician or other healthcare provider providing treatment to
you.
Payment: We may use and disclose your protected health information to obtain payment for services we provide to you.
Healthcare Operations: We may use and disclose your protected health information in connection with our healthcare operations.
Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare
professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or
credentialing activities. We may also view your external prescription history via a RxHUB Service which will include history from other
unaffiliated medical providers, insurance companies, and pharmacy benefit managers.
Your Authorization: In addition to our use of your protected health information for treatment, payment or healthcare operations, you
may give us written authorization to use your protected health information and / or to disclose it to anyone person for any purpose. If
you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted
by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your protected health
information for any reason except those described in this Notice.
To Your Family and Friends: We must disclose your personal health information to you, as described in the Patient Rights section of
this Notice. We may disclose your health information to a family member or other person to the extent necessary to help with your
healthcare or with payment for your healthcare. You will need to complete our Consent for Release of Medical Information form in
order for us to release information to any other individuals.
Persons Involved in Care: We may use or disclose protected health information to notify, or assist in the notification of (including
identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your
general condition, or death. If you are present, then prior to use or disclosure of your protected health information, we will provide you
with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose
protected health information based on a determination using our professional judgment disclosing only protected health information that
is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with
common practice to make reasonable inferences of your best interest in allowing a person to pick up prescriptions, medical supplies, xrays,
or other similar forms of personal health information.
Required by Law: We may use or disclose your protected health information when we are required to do so by law.
Marketing Health-Related Services: We will not release your protected health information to any outside agency for marketing
communications without your written authorization. We may use your protected health information to occasionally notify you of precautions
(such as medication that has been ordered discontinued by the FDA), event notices pertaining to healthcare events that we
feel, based on past diagnoses you would be interested in, and annually recommended medical care (such as flu shot).
Abuse or Neglect: We may disclose your protected health information to appropriate authorities if we reasonably believe that you are
a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your protected health
information to the extent necessary to avert a serious threat to your health and safety or the health and safety of others.
National Security: We may disclose to military authorities the protected health information of Armed Forces personnel under certain
circumstances. We may disclose to authorized federal officials protected health information required for lawful intelligence,
counterintelligence, and other national security activities. We may disclose to a correctional institution or law enforcement official
having lawful custody of protected health information of inmate or patient under certain circumstances.
Appointment Reminders: We may use or disclose your protected health information to provide you with appointment reminders. We
may use various forms of media to communicate with you. Some examples (may not be limited to) include voicemail messages,
postcards, letters, text messages and / or electronic mail (e-mail).
PATIENT RIGHTS
Access: You have the right to look at or get copies of your protected health information, with limited exceptions. You must make a
request in writing to obtain access to your protected health information. Written requests should be sent to the Medical Records
Department at the address at the end of this Notice. Medical Records will have 60 days to comply with your request. You may obtain a
form to request access by using the contact information listed at the end of this Notice. We will provide a copy of up to four (4) visits at
no cost to you; however, if there is a need greater than four (4) visits, then we will use a third party to retrieve, copy, and mail you your
records. The third party we use to send you your records, charges a fee that is between you and the third party. You will be notified
and required to pay the fee before your records will be mailed to you. You may also access your records through the patient portal
provided to you by us from our website (www.rmfmc.com).
Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your
protected health information for purposes, other than treatment, payment, healthcare operations and certain other activities, since April
14, 2003. If you request this accounting more than once in a 12 month period, we may charge you a reasonable, cost-based fee for
responding to these additional requests.
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your protected health
information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an
emergency).
Alternative Communications: You have the right to request that we communicate with you about your protected health information by
alternative means or to alternative locations (your request must be in writing). Your request must specify the alternative means or
location, and provide a satisfactory explanation of how payments will be handled under the alternative means or location you’ve
requested.
Amendment: You have the right to request that we amend your protected health information (your request must be in writing, and it
must explain why the information should be amended). We may deny your request under certain circumstances.
QUESTIONS AND COMPLAINTS
If you would like more information about our privacy practices or have questions or concerns, please contact us.
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your
protected health information or in response to a request you made to amend or restrict the use or disclosure of your protected health
information or to have us communicate with you by alternative means or at alternative locations, you may complain to us by using the
contact Information listed at the end of this Notice. You may also submit a written complaint to the U.S. Department of Health and
Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services
upon request.
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us
or with the U.S. Department of Health and Human Services.
Contact Officer: Privacy Officer / HIPAA Compliance Officer
Telephone: 252-443-3133 Fax: 252-443-6726
Address: 804 English Road, Suite 100, Rocky Mount, North Carolina 27804