Staff was extremely friendly. Seen quickly. Super clean facility. Doctor was awesome! Highly recommend.

Wonderful staff, caring providers, and great medical care. Highly recommend.

Wonderful customer service went above and beyond her duty to help definitely recommend them and the services!!!

Visited during travel. Polite receptionist and nurse. Nurse practitioner seams knowledgeable. Spend 1.5hr there. Clean waiting area and office. Masks available on site if needed.

Went there this past weekend. Fast and awesome service and employees. My kids have also been here. They actually request I take them there because it's faster than their doctor's office! Great place to be seen. Highly recommend!

When we go there we are always greeted by friendly staff and are usually in and out in about an hour. The waiting room has soothing music that is always peaceful and relaxing.

These are wonderful, caring and attentive professionals. No wait and listened to my concerns.

Every time I have been to the Ruther Glen location, I have had outstanding service from all the staff. I am especially grateful to Annette, the front desk attendant. She goes above and beyond with her patients. If there is a delay, she apologizes to those waiting. She makes sure they are acknowledged and welcomed. I have never seen her without a warm, wonderful smile on her face. In time of need, when our regular doctor hasn't been available, I am grateful to have them on standby.

I have been to PACS on two different occasions recently, and have been very satisfied with the level of care and the courteous staff. Keep up the good work PACS.

Short wait time, great staff, and convenient location. Love that this is in our town.

Love this facility. Competent and caring people. Would allow them to assist with my medical care anytime. Great!

This urgent care is the best urgent care I have ever visited. I arrived when they first opened (on a Sunday) as a new patient. They got me checked in and In a room within 15 minutes!. The staff and the PA on staff,were accommodating! The customer service was great! Highly recommended this facility for your urgent care needs!

Fantastic office staff. The nurse was also so sweet and helpful. The PA we saw today was knowledgeable and very down to earth. Fantastic care.

Everyone was great. Very professional and we were seen quickly.

As a licensed primary care provider, after taking my mother to her doctors appointment today I can honestly say that this is the best urgent care facility I have ever been to. They have the most common sense to actually give patients N-95 masks that work, versus surgical masks that weren’t designed to prevent respiratory infections! Very modern interior, medical equipment, and friendly staff! Will definitely be coming back and referring patients here! Standing ovation to the person who made the decision to actually care about their patients and staff enough to spend a little more money on better quality masks! Thank You, Dr. Foster

Professional staff, great bedside manner, efficient and always able to get in and out when needed without a long wait. Check-in online is a great feature.

They were amazing with my son that had a head laceration. I’m thankful for all the staff here!

I’ve always had a great experience coming here and I appreciate the staff for being so patient and accommodating every time. Definitely recommend this place :)

Today was my first time coming to this location. Saying it was a great experience is an understatement!! Each and every staff member was beyond fantastic! I felt like a priority the entire time, my concerns were heard and I never felt as if I was being rushed out the door. This will definitely be my new go to for any primary and urgent care needs! Thank you to all the staff today!

This is hands down the best Urgent Care I have ever been too. I was in and out in 30 minutes. The ladies at the front desk were very friendly, which makes me feel welcomed and that I’m not a burden. And to top it off, the PA that examined me was sympathetic towards what I had going on on. She made sure I left with everything I needed to be comfortable. This entire experience is an example of how all urgent cares should strive to be. If I ever have to go again in the future, I will be coming here, always. 5 star treatment!

Friendly staff. Quick and efficient

Amazing experience quickly got me in and were so nice and helpful

Every visit I've had at this location has been positive. Staff are always pleasant and helpful.

I was in and out within minutes and the staff was really nice and helpful. I always recommend PACS even if there aren’t local because the way time is so much shorten than other urgent cares around the Richmond and Fredericksburg area

Phenomenal experience, best care I have received, wait time was minimal. Staff were all welcoming and very pleasant! Total time in was less than an hour!

They were super nice and made me feel comfortable during my time there!

Absolutely the best staff. Everyone was professional and compassionate.

The staff here is amazing. Wanda did a great job and eased any anxiety I was having about my issue. She is definitely an asset to this facility. Felecia treated me and gave excellent feedback on how to care for my issues. Being greeted with a smile and the attention given to my concerns ranks this facility as one of the best.

From check in to Wanda and the dr they were wonderful

I have visited twice this month for different reasons. Both visits I have seen the same PA, Felicia. She is excellent. Very nice, friendly and prompt. The nurses were great too. Both visits, I have been in and out quickly and I appreciate that very much. Past experiences here have not been as good, so much improved!

Very kind and professional staff would definitely come again!

An Amazing Team On-site, had me fixed up and ready to go in no time! Thanks!

I've been here several times for children's sport injuries including a fractured wrist and stitches. Always receive great service and top notch care. It's convenient to have this urgent care available in Caroline county when you have an emergency.

Great service!

Everyone is always helpful and willing to go above what is required.

In and out. Clean. Kind. Love that it’s so close to home.

This place is great! Quick service, everyone is super nice, and have felt better after each visit.

I had a wonderful experience at this location, from check in to finish. I was seen quickly and facility was clean. Everyone I interacted with (check in, nurse, and doctor) was incredibly friendly and listened to my concerns. Came out with a diagnosis. Will probably be my go-to place now and would definitely recommend.

I came in on a very busy morning right after they opened up and they had already seen 15 patients before me. I was in excruciating pain so the wait probably seemed longer than it actually was, but they got to me fairly quickly considering the circumstances. Felicia the PA was absolutely awesome. Fast and efficient and attentive to my issues. And just as impressive or even more was Lindsay. She was good at her job as she administered the medication I needed and wrapped my knee up so well that the pain instantly began to subside! Thank you all for a great experience including the young lady who was nice enough to hold each door as I exited trying to navigate with my crutches.

Outstanding service and support!! PA Felicia Steele was very professional, very knowledgeable, very concerned for patient welfare and recovery, and tactful during our visit. She put us at ease and provided viable options for recovery. The receptionist was wonderful and very professional all while generating a calm and friendly demeanor. We thank you for an excellent experience in the midst of a chaotic time. Ray and Brenee’ O’Brien

Kind, helpful staff. Always a great experience for me and my family.

Went to Pax Ruther Glen on a 90° day a couple summers ago with a knee laceration where I thought I would lose too much blood after a 10 minute limp out of the woods. Got there and they actually the held front door open as I limped in and took me right into 72° air. Doctor was the one with a European accent and she was very nice and caring. I know she didn't have to be, but she was by default and it really made a difference. Thanks whomever you are! It could've been worse but the care couldn't have been better.

Very sweet staff, they all go out of their way to make your visit as quick and easy as they can, I love this place very fast and convenient,

I want to take the time to say how appreciative I am of the staff of this facility. From the time I walked in, Wendy made me feel welcome. Also the nurse, Dawn did a great job. I appreciate the PA’s Felicia and Allison. I appreciate them being kind and their expertise. Thank you for a great service in. Caroline.??

The visit today was quick (we were taken back almost immediately upon entering) and thorough (they asked the right questions and performed the right test). Everyone was extremely friendly and helpful.

Had a great experience people was friendly nice polite got me in and out I would recommend them to anyone

Very quick with pre-registration. Service was quick, the ladies at the front desk and techs were kind and professional. Dr. Elsayed was also very kind and professional. This urgent care is my first choice if I have another medical issue.

Staff was very courteous and attentive to my needs as well as concerned for my well being.

Very nice, polite, and helpful staff

Staff was super friendly and nice. I was seen very quickly.

All of the staff are extremely friendly and caring. They make you feel at ease and that you are heard. I recommend this location before a trip to the ER. Thanks for all you do!

So efficient. Very pleasant and friendly. Went to pick up meds and they had all my info. Just pick up and go. I'll be back.

Recently went to PACS. as I was so sick. I called them and was able to do a walkin visit. I was immediately registered and taken back to a room. The nurse came in a did a covid, strep and flu test on me. All staff and the doctor are very friendly and cared for my health. I will visit again in the future for emergency care.

The staff here is amazing! We arrived right before closing and they saw my son who had some sort of bite on his elbow that looked worse than it did yesterday. PACS was nice enough to take us at the last minuet and honestly treated us like it wasn't closing time. Thanks to all the ladies that worked tonight that took great care of us! ?

Wonderful urgent care!!!!!!!!!!! Amazing staff who are extremely friendly and compassionate. I obviously can't say I "recommend" coming because who wants to be sick...lol. But if you find yourself sick and needing help, this the place to come, because they have great bedside manner and treat patients with great respect.

Made appointment online. Got there and immediately takenn care of for a lab test, then a short wait while taking vitals. Then another short wait in consultation room. Doctor was very pleasant and listened to me about medication (antibiotic) I needed/preferred. I was in and out in less than an hour. I would go back again when needing same-day care because there's always a wait for an appointment at my regular GPs office.

Excellent service on today. Staff was efficient, informative, and great soft skills.

The PACS Urgent Care center treated my son’s injury promptly and effectively. All of the staff including the intake staff, the nurse and doctor were smart, professional, kind and courteous.

The entire staff is very pleasant and friendly. Dr Lam is awesome he took the time to educate me without me asking any questions and his bedside manner is awesome. I wish I could use him as my primary care physician but he only works at the urgent care center. Highly recommended if I could give more than 5 stars I would.

This was my first visit. I am fairly new to the area. Everybody was so kind and nice to me. I will differently come back again. Keep up the good work and thank you for caring.

Needed to run to an urgent care clinic and was very impressed. Very friendly staff, quick excellent service. Highly recommend.

They were awesome and timely efficient in my time of need. Thank you all so much!

I went for a covid test..I was very happy with my experience! Everyone was very kind and helpful! Will definitely go there again if I need to. Thank you very much!

I called in to schedule an appointment for drive thru rapid covid testing. They didn't have availability for 2 days and didn't offer walk ins, but i took it. Something told me to go in today anyways. The nice woman up front asked me if I had any symptoms, I told her my case, and asked if there was anything she could do to help. She informed me they had just had two cancelations and she could get me right in. They even helped me register. Easiest experience ever. Everyone from nurse to doctor, hello to goodbye was polite. If I'm ever local and in need of care I will return.

First a shout out to Tamika, who performed the Covid tests on my 15yr old son earlier this afternoon. This is exactly the person you want swabbing your kid if they have sensory issues like mine does. She quickly put him at ease thanks to her friendly professionalism, and got in & out of his nose as gently as could be expected. His rapid test came back negative but they suggested the 72 hour one to rule out false negative. We were so relieved that Tamika was the person who came back out because she had already establish trust with him and then was really cool explaining to him the difference between the first and second test - in how they feel and in how long they take, and why. When someone takes the time to make sure my kid understands what's happening, I find it so refreshing and praise worthy. OK so I made this appointment by phone, they got us in within the hour, we were early and they came out to see us promptly. It's a pull up so everything was done curbside The lady who helped me make the appointment was very patient with all my questions, (this is our first time getting a Covid test) I mean just so friendly and kind about it. ... Tamika was perfect (as described). ... and then the lady who came out to deliver the results and recommend the second test was also just so good about explaining all of it and treating my son as worthy of understanding reasons. I didn't catch the other two peoples names but they know who they are! So all in all, I highly recommend this as your first stop for Covid testing. YES! KID FRIENDLY

Never had any problems everyone is always very nice ?

I've been to this facility four times and couldn't be more satisfied. One time I had two persons in front of me and my wait was reasonable, about 30 minutes. The other times there was no one waiting. I was impressed with the seating arrangements in the waiting room, socially distanced. The entire place was extremely clean and I felt very comfortable. The staff was very friendly and the nurses and doctors very knowledgeable. My vitals were taken first thing. They treated my concerns, called my pharmacy with a prescription, and had me arrange for follow-up visits. I was a walk-in each time but it was not a problem. The best part was that I was spared a visit to a crowded ER. Toni R.

Highly recommend. Dr Zelda Johnson evaluated me. She took the time to listen to me. Im dealing with a scary set of circumstances and Dr Johnson addressed my concerns. She didnt have all the answers, but she was very candid about this and I respect that very much. She did however give me a physical examination. It was this exam that let me know in which direction I should go and Im very grateful to her and to the professional staff there. The nurse practitioner that initially spoke with me ( im bad with names and it wasn't on my paperwork) was very knowledgeable and her demeanor put me at ease. All told just a great group of classy ladies here. Id give them all 10 stars if i could. These are courageous women putting themselves in harms way to help others.

Friendly and fast service!

Easy access and fast test results with courteous personnel!

Tameka made this as fun as it could be and GO STEELERS ????

Everyone was awsome, Tara my dr and Tameka my nurse took great care of me ,I needed stitches they took me right back,Tameka was amazing with giving me my tetanus shot and in numbing the area for stitches she was very good with the needle barley felt it and everyone took the time to make sure I knew everything about the process,they were all friendly and welcoming I will come here from now on.

Nice people & very quick, efficient & professional. Highly recommend.

It was my first time there and I was really impressed. Everyone was courteous and professional. The PA was knowledgeable and took the time to thoroughly discuss my issues and answer my questions. I'll definitely go there again.

Felicia & Nicole were both awesome and super friendly. Best patient practices and kind hearted folks.

Excellent service, nice staff

This review (Feb 24th, 2023) Another year gone by, and PACS only got better. Good luck to Cassidy, you will be missed. However, I have already been acquainted with more of the newer addition (to me as a patient). Allison, Wendy, Dawn, Susie, hope names all spelled, right? But I can't thank you all enough for everything you have done for my families health issues we've all been dealing with these past three to four months. Yet it just amazes me how much PACS is truly a diamond in the rough. It's one of a kind! I'm 50 years old, so I've been through some urgent cares in my lifetime. Not one other urgent care establishment can even come close to the personal care, touch, and effort that is given everytime. They are a team working machine. I'm amazed how more time goes by and how it has just improved more and more. With the level of care and how much the medical personnel go above and beyond any expectations. Means a lot to me as a patient, mother of a patient, grandmother of a patient, wife of a patient, and friends as well. THANK YOU, PACS!! Again and again. This review (2 years ago): 4/10/2022 I've been meaning to add to reviews, PACS location was a gold mind idea!! (Smack dab in the middle, a mile off 95 halfway to Richmond or halfway to Fredericksburg). It is tucked away, almost hidden like a secret, which is such a catch 22. I want to stand up, cheer, yell aloud how wonderful, and then I also don't want it to become so mainstream, could it then turn into another impersonal medical chain. I highly doubt that ever happening. Only because over the past 5 That's what makes PACS so unique, it isn't like any other medical urgent care establishment, like I said it's tucked away in a beautiful family neighborhood, it truly is almost like having our own neighborhood urgent medical family on call. Brillant!!! This review (3 years ago): 2/06/2020 Always in and out every time, staff is very friendly they go above and beyond, facility is always clean. Will always recommend and keep coming back when acute emergencies arise.. Thank you, PACS.. Keep up the great work..