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2 year ago
Mercy clinic the doctors and the staff are very helpful and care about their patients. When you enter the clinic or by phone there is not long waiting time always on time and very welcoming atmosphere. Specially Dr. Fauzia Osama very kind, calm and caring doctor. She do anything to get you good specialist . She personality call her patients at home or hospital to check . We are grateful for her service . I highly recommended mercy clinic in Wylie .
3 year ago
They're really good and taken care of you like a family I love this place and the girl on the back she's so nice and understand u everything highly recommended this place.
4 year ago
Dr Fauvia Osoma's staff is extremely friendly and knowledgeable. Upon my arrival for my appointment, I was greeted by Melissa with courtesy and was able to answer all my questions. My waiting time was very minimal as I was seen right away. Dr Osoma greeted me with a smile and was very attentive to my needs. She was very thorough in her questions regarding my medical history and past treatment from other doctors. Dr Osoma even recommended alternative testing and treatment plans for conditions that I've had for years. I was very impressed with her
4 year ago
Great doctor! I highly recommend . After she start treating my health, was a big change in my life. Lost 65 ponds , quit taking medicine for high blood pressure etc.... I love Dr. Osama!
4 year ago
Dr. Osama has been seeing my grandmother as a patient for over 5 years. When my uncle had a stroke two years ago we entrusted her with his care as well. Since then my mother, who is an OT, and my aunt, who is a nurse, switched to Dr Osama as their PCP as well. Dr Osama has a memory like an elephant and serves up healthcare that's companionate, educational, motivational, and even a bit of tough love when necessary. She does not hold back when it comes to her patients. I don't think we could have made it through the scary moments after my uncle had his stroke without her. She kept us on top of what specialists we needed to see and what we needed to do every step of the way. Make sure to bring your pencil and paper because she will give you step by step instructions, if your willing to follow them you can achieve your health goals. I've witnessed it first hand with my family time and time again. Thank you so much Dr. Osama and staff, you all are a true blessing.
4 year ago
Great Experience, with Dr Osama I really feel that i can drop my guard and trust her advice, she is tremendous and her medical knowledge is encyclopedia.
4 year ago
I have been seeing Dr Ahmad for several years and he is the best.
4 year ago
I completed my 2nd visit last week. Based on the many negative reviews I read, I was very concerned about going to this clinic. As I turns out, both experiences have been quite positive. The check in & wait times were very reasonable. The dialog with the practitioners was thorough and to the point. Note, I was prepared with my medical records for the consultation. I've had refill request go through the clinic several times with no issues. The only concern I saw was with a few of the fellow patients in the waiting area. Most were pleasant and well mannered. Others acted as if their parents failed to teach them basic civil behavior when in public. I work in the medical industry and am quite familiar with small clinic operation. I will return to Mercy.
5 year ago
Staff was very helpful. They were eager to help. Dr Osama gave me plenty of time to explain all of my issues. She was intent on helping me. Thanks to all the staff!!
5 year ago
I want to first say that I am not a person that does reviews. So I have to think very highly of a business for me to take the time to write a review. The front office personnel (Cheri and Humarna) are very personable. They know me as a person and not just a patient. Anything that I have asked them to do they have gone above and beyond to get done for me that's from filling our paperwork or calling me back because I forgot what time my appointment is even though they just called me to remind me of it the day before. The Dr Osoma knows me very well even though I am knew with this facility. She saw a medical problem that I was having and it corrected in two weeks when the problem had been present for two years. If you would a nice family friendly atmosphere and personable service this is the place for you. Here you are not just a dollar sign you are....well you.
5 year ago
Excellent Care
5 year ago
Love all the staff. Very helping and caring
6 year ago
Dr Tanveer and Dr Osama, Sorry to say but you need to fix the behavioral attitude of one of clerical staff lady sitting inside the clinic next to nurse (not at front desk). She is rude and insensitivity with no sense of responsibility. I was there in your clinic 10 minutes early on 04/20 for my elderly parents appointment (scheduled for 4 PM). Nurse took us inside on time and did initial screening etc. After that we were made to sit there in one of the patients room for 50 minutes with no attention and notification for the Dr being late to attend us etc. Following is my object and expect minimum curtesy from your staff in case of this level of delays/situation with your patients. 1)We expect your staff to tell the patient in advance or at the time of check-in that the patient will not be seen by their regular doctor (Dr Osama) as she is out of town due to family emergency or any reason. I don't want to be seen by a new doctor as a surprise. 2)Nurse or someone from your staff need to be more sensitive about valuing patients time and update them for any unexpected delay. If your staff doesn't even know that Dr is running late in her schedule then you have bigger problem in your clinical operation and patient should not be punished for that. I am sure it's your business and you need to maintain balance between your patients and also your staff, but I thing you need to take action when your staff is not doing their job and killing your business down the line in longer run. Rest is unto you as this your business. Regards, SANJAY GARG
6 year ago
This is Scott King i would like to tell the staff at mercy med that they really treated me with great care i had gotten biten by something my leg swelled they took me right in and set me up to go right to hospital my rm was waiting they immediately started my treatment the Drs at mercy yall are true angels and i thank you so much for your help not only are they Drs but they made me feel like family i thank you again and god bless all the ladies at mercy see you soon Scott King 5 Star
6 year ago
We have been greatly helped by the caring staff at MMC. They have gone the extra mile for us to help us with some extreme health issues! We are so thankful for their understanding and knowledge !
6 year ago
The staff is very pleasant, helpful and patient. The doctors are awesome and thorough. They have gone above and beyond to make sure I am taken care of. So glad that I decided to go to them. Access is super easy, it's always busy there, expect to wait. If you need a hug, you must meet Humaira, she's so awesome. She makes all of my appointments so very memorable.
6 year ago
Excellence service .very professional. Take time to understand your question and health problems .just a few doctors work they way she does. I truly recommended. Exelente doctora muy flexible y professionals un buen doctor te la recomiendo toda mi familia esta steadied en su clinica .
7 year ago
Nice and caring Doctor/ Staff!
7 year ago
Staff is friendly. Long waits may accrue due to appointments before yours requiring extra attention. I have encountered only one time during two years in continuing my three month visits. The scheduling is easy. They rebook for follow ups sending reminders with option to change if need be. The faculty is always clean though indeed of remodel. Great care in attention to concerns. Delivers detailed information while valuing the patients need in understanding of procedures with next steps.