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2 month ago
Same day appointment, fast service and everyone there was helpful and great. It was my first time at the clinic and if for any reason need medical assistance will definitely go again
2 month ago
I had a great experience at UCare last night. Both Desi and Mike that assisted me were very kind, professional and gentle! The provider, Gynna, took her time speaking with me and made sure i felt heard.
2 month ago
Very quick and professional service. Very clean and well managed facility. Most urgent care clinics are not like this. Hope not to have to use an urgent care again but if the need does arise, we will be coming back here!
2 month ago
This urgent care is never busy when I have to take my son. The staff is friendly and are quick.
2 month ago
Took my son for a little eye allergy and the staff was nice they gave him a lollipop and were super sweet to him. Got in right away hardly any wait time. NP or doctor saw my son right away and prescribed him some eye drops. Walked in and out in 30 minutes! Great service
3 month ago
Registered on line for a 10am appointment. Greeted nicely by reception. Filled out a few forms. I was taken into the exam room a few minutes later and seen by the doctor very quickly. Very professional service.
3 month ago
The front desk girl Victoria was great and got me proceed very quickly. MA Nadia was very gentle and kind to child. Overall had a great experience.
4 month ago
Just went in 1st time here, office was empty. Was seen immediately by staff, Nurse Gina, and MA were really proficient and nice. Thank you ladies.
4 month ago
First time here and it was extremely fast. 45 minutes and I was out the door.
5 month ago
Everyone was very friendly. I was in and out in about 30 minutes. Happy this office opened close to my house.
5 month ago
Very clean and speedy urgent care. Doctor is very nice and attentive. Highly recommend this urgent care.
5 month ago
Excellent service.
5 month ago
The clinic wasn't busy unlike other urgent care clinics I've gone to. The staff was friendly and helpful. I would definitely recommend and plan to go back when I'm sick.
6 month ago
Been here a few times and the staff is always friendly and great. James is always very friendly and attentive. Gynna gave a lot of helpful information to help with the issues. Thank you!
6 month ago
Staff is friendly and caring. They are prompt and efficient.
6 month ago
Very nice and caring. Staff made you feel welcome and concerned about your health.
7 month ago
All were calm, attentive, and friendly. The staff took great care of me. I am grateful UCare is near my home.
7 month ago
Super friendly and helpful front desk, nurses, doctor, and radiology tech. Definitely recommend the Eastlake location. I scheduled an appointment online and did not wait more than 5 minutes to get called. Felt comfortable with the doctor and was happy with my diagnosis.
7 month ago
Great service! James was very kind and helpful, Thank you James!! Highly recommended!
7 month ago
I’ve been here more times than I would like with my children but I have to say I get great service each time. This time I was able to be seen by James and Gynna. They made sure my child felt comfortable through the whole process. From the exam to the X-ray and the discharge papers. Love the service and hospitality. This will always be my first choice for medical services when needed.
7 month ago
The wait time was no more than 15 minutes. Exceptional service and bedside manner.
8 month ago
Service was quick and thorough. Staff was very friendly. Love being able to pop in and out at a doctors office!
8 month ago
Woke up in the middle of the night with feeling bad, made an appointment online at 2AM for 9:30 AM. Did all the check in and papwork online. Showed up at 9:20 and was done by 9:50! WoW! Great experiance with staff and the quick in and out was really great!
8 month ago
Excellent service, would definitely be back here
8 month ago
Excellent service and very caring. Np Anchondo, James, Nydia, Natalie, and Josh Were a great staff that made the transitioning easy.
8 month ago
Walked in for a sport physical for my son. They were quick and I was in and out in no time
8 month ago
An appointment through their website is highly recommended, if you can wait up to a day to a few hours. With this, I waited no longer then 10 mins after arrival. The copay with my insurance was EXTREMELY reasonable. There were others waiting in the lobby(walk-ins) and I was taken in first due to my appointment. Went in for persistent acute bronchitis. James, the med tech/xray tech was polite, professional and very kind. Gina, the NP, listened, assessed and ordered xray and meds to help me get over this issue, also kind and compassionate. In-office med was given and prescriptions sent to my pharmacy promptly. From walking in, to leaving it was a total of 70 mins. I would highly recommend to others for level 4 or 5 acuity( look this up if unfamiliar). I will return again if I need to. I had an exceptional experience. Staff was great, facility clean and organized.
8 month ago
My experience from start to finish was great. I was able to get a wheelchair at the door. My registration was quick, and I was in the back for X-rays within 30 minutes. Mike was awesome, he explained everything to me and joked to try to get my mind off the pain I was in. In and out in a little over an hour. 10/10 overall experience .
8 month ago
As soon as we walked in, they were helping us. We were in and out in less than a hour. Thank you!
9 month ago
Came here to get my sons sports physical super friendly service from beginning to end, Mike who took my sons vitals was super kind and made us feel comfortable! The entire visit was quick and great!
9 month ago
Wait time was 5-10 mins. Staff was very nice and caring. I always used the location on Lee Trevino which is also great, but the horizon one is super close to my house.
10 month ago
(Translated by Google) Excellent Care (Original) Excelente Care
10 month ago
Very satisfied with my experience at UCare Urgent Care @ Eastlake! I took my son in for a severe sore throat. From the time that I arrived and registered, I waited no more than 10 minutes and we were called in. When called in we were greeted by Nydia, MA who was very nice, friendly & professional & took my sons vitals & complaint. Once we were put into the room, within 5 minutes the provider came in to examine my son. Mike, the NP was very nice, professional & thorough while examining my son. Turns out my son had strep throat. ?Overall, I am very satisfied with my experience @ UCare Urgent Care and I will definitely be returning if needed in the future!!!
10 month ago
My only regret is not coming here sooner. My Initial stop was at Wellmed out of habit. There must have been 6 people at the front desk at Wellmed and no one tended to me, I had to ask for assistance. I drove there to ask if they complete sports physicals since they don’t answer the phone. The gentleman said they are too busy and have not been able to get to the phones. There were 2 people waiting in the lobby. It was not a busy Time. Needless to say they don’t do sports physicals anymore. I won’t spend anymore energy on that place. I walked out to say the least. I happened to drive by UCAre and was treated with a smile from the moment we walked in. The wait was less than 5 minutes! The intake process was painless and the tech and NP were simply amazing. They listened attentively and made sure we left until all of our questions were answered. I only regret not coming here first. Thank you ?
10 month ago
Staff Made sure my visit went smooth. So fast and their X-ray tech, James, was so helpful and made our visit much more at ease. Highly recommend! There is hardly a long wait!
11 month ago
Professional friendly and courteous
11 month ago
I went there for an injury on my wrist. I would like to say that I was very pleased with the urgent care staffing and quick evaluation. NP Gynna Carbajal and assistant Desaree were awesome! Highly recommended it for your unfortunate urgent needs.
11 month ago
Very professional and friendly staff. I had a problem with my knee. Struggled walking. They met me at the door with a wheel chair after seeing my try to make it in from outside.They diagnosed the issue treated it and by the end of the day I could walk comfortably again. Great place.
11 month ago
My husband got hurt falling of a ladder, we went to the U-Care urgent care here at horizon. Within 10 minutes of checking in we were moved to a room and the provider came into the room very quick as well. They did X-Rays at the facility and got the results right away. The whole visit was less than 1hour. Mike and everyone was very attentive answering questions and helping us. My husband was very happy we did not have to wait hours for the results and to go home. Thankfully the injury was just a sprained ankle.
12 month ago
The staff is attentive to your medical needs. The facility is clean and the waiting time to be seen is quick.
12 month ago
Very fast, very caring staff
12 month ago
Great care in a very timely manner.
12 month ago
Prompt and friendly service
12 month ago
Amazing clinic and staff. Quick, efficient and prompt.
1 year ago
Today I went into the Eastlake clinic and was helped by the most amazing person ever. His name is Mike and he is the perfect example of what patient care should be. He attended my daughter and has the best personality and professionalism. He probably doesn’t get enough recognition as he deserves so this is me giving him some credit. UCARE should give this man a raise. I will definitely be returning and hopefully the next person is as kind as him.
1 year ago
Easy in easy out.
1 year ago
I was seen quickly and before my appointment. James was very nice and understanding. I will definitely go back there when I need to.
1 year ago
Close to home, fast, friendly and available on Sunday when pediatrician is not
1 year ago
First time here since my pcp didn’t have sooner openings and I will say that from the receptionist to the ma’s and doctor all provided good service! Was able to register online easily and was taken back in less than 10minutes. Great customer service and very clean! Thank you All!
1 year ago
Hurt my ankle and came to this clinic. X-Ray tech super fast and so careful. Nurse practitioner was awesome and was in and out in less than 30 minutes. Highly recommend this place ?
1 year ago
Fast and nice staff
1 year ago
They got us checked in quick and the doctor was caring and took her time to hear us and was able to diagnose the problem Thanks!
1 year ago
It’s officially the season when all of my kiddos get sick and I was looking for an urgent care that was close by to have my very sick 5 year old be seen. He came home that afternoon from school with a horrible fever so I immediately looked up the closest urgent care that could get him in as soon as possible. The woman behind the desk was amazing! She greeted me with our first visit and got our son checked in quickly. Within minutes our son was seen and the nurse/ doctors were amazing! They asked me questions to learn more about his symptoms and made it fun to ease our sons nerves. He was tested for flu, Covid, and strep to find the culprit making him so sick. Within 15-20mins his results came back and they gave us the results and double check our pharmacy for us to pick up the medication he needed to get better! I have zero complaints about this location. It’s clean, everyone is friendly, and most importantly they care about the patients coming in even the little ones. 5 Stars all the way for me.
1 year ago
I had an amazing experience! I was able to get a last minute appointment at 8pm one night for a headache that had been lingering for three whole days and the NP that was on staff was able to quickly diagnose what was going on and get me my prescriptions all in less than 30 minutes. Since it is new there was no waiting, I basically walked in and checked in with the front desk and was called back moments after. To my surprise it was an allergy related issue which was the last thing I would've ever thought of since I haven't had any issues with allergies here in about 5 years. I will definitely be coming back here if I have any urgent matters. Bonus is that they are approved by the VA so I didn't have to worry about any out pocket expenses.
1 year ago
Great friendly staff and nurses! The urgent care is clean and organized. We went in on a Saturday morning and we were in and out in 20 mins! Great job to the staff!