Overall Rating

Total Reviews: 257

4.6 

3 months ago

3 months ago

3 months ago

The staff was professional, kind and timely with their procedures. Also the facility was very clean, the staff was also very knowledgeable for the care they give.

3 months ago

Very good service, the place is very relaxing and clean, I recommend it

3 months ago

I was a literal walk-in during the final hour and twenty minutes of business. Reception indicated that I could be seen if I were willing to wait. I was seen within a very reasonable time and my visit needs were met within minutes. Staff was kind and empathetic. I would definitely come again for urgent care needs.

3 months ago

Great staff! Attentive and very caring I will always go here !

3 months ago

Great experience from check in to when we left. Tiffany and Dr Bernard were lovely and very caring and thorough with their care of my mother.

3 months ago

Everyone there was phenomenal my son needed stitches and everyone was patient and caring while he screamed and cried . Thank you

4 months ago

Awesome, first time experience. It was pretty late when I got there. I needed to be seen quickly because I was showing signs of shingles and needed to get diagnosed right away to make a pharmacy that was closing soon. I was seen quickly, diagnosed with shingles where they called in a prescription to s pharmacy 20’minutes away, which I made before the closed. This allowed me to start medication right away, avoiding perhaps some extra pain…,. Way to go and thanks.!!!!!!

4 months ago

Great experience overall. Very quick and friendly.

4 months ago

Everything went really well! Didn’t have to wait long and everyone was super nice!

4 months ago

Provider listened to what was going on was quite pleasant. Imediately came up with solution. Sending Antibiotics to pharmacy

4 months ago

Quick,effective, efficient very good

4 months ago

I was diagnosed with the flu very quickly and given the meds needed to treat. I did not wait long in the waiting room or exam room. Dr. was kind and explained everything to me.

4 months ago

I don’t typically visit urgent care facilities, but I needed to be seen quickly before the holiday. I decided to try a new office and was extremely impressed. From the seamless scheduling process to the quality of care, everything exceeded my expectations. The wait time was minimal, and the entire visit, from check-in to discharge, was efficient and professional. The provider was patient and friendly and listened to my symptoms and concerns. I also appreciated being able to have a chest image taken right on-site, with both the provider and a radiologist reviewing the results. I will absolutely return to this office for any future urgent medical needs.

4 months ago

The office is very clean and spacious. The PA Bryan was very knowledgeable and thorough. Wait wasn't bad and the staff were very nice and welcoming.

4 months ago

Completely satisfied

4 months ago

Great attendance

4 months ago

Very pleasant and respectful

4 months ago

Staff was fantastic and kind. Clean and very short wait.

4 months ago

Clean facility, staff pleasant and helpful. Was seen quickly, and, doctor was very thorough with her explanation of injury and subsequent treatment.

4 months ago

You all took real great care of my baby girl and I am so grateful for everything you all did.

4 months ago

The Telehealth appt was everything I hoped it would be. No other urgent care system or my own primary care doc could handle my health concern this quickly. Labs can be done any time in the next 3 days, but treatment starts today. Miraculous indeed!

5 months ago

Great service, the staff was really nice , I’ll use them again when needed

5 months ago

I was in and out 15 minutes. This is the second time I have been here as walk in. No wait time. Fastest and best service at urgent care hands down. They are pleasant and have friendly staff.

5 months ago

Priority Urgent Care has replaced the ill-fated MedExpress at 430 Cooley Street in Springfield, MA. It seems to be an adequate facility with a clean environment and somewhat efficient processes. I visited on a Sunday afternoon after falling at a hockey rink and, after a few x-rays (which were read by an off-site radiologist), it was determined that I had a separated shoulder. They called ahead to Mercy Medical Center and off we went. There are plenty of urgent care facilities in the area so one has plenty of choices from which to choose. Reviews here and recommendations from family and friends can point you in the right direction.

5 months ago

Welcoming, very helpful checking in, the staff is awesome and loved the doctor.

5 months ago

Very friendly people. Not a long wait to be seen. Nurses positions assistance, and physicians are very thorough. Explains everything in detail. Very understanding And patient with autistic children.

5 months ago

Great place

5 months ago

Very professional. Convenient to book. Very nice people.

5 months ago

The place was clean, only waited 10 minutes and that was my fault for going across the street first. Scheduling was easy, ALL of the staff was in a great mood, which is very rare in the medical field these days. Results were in fast and paperwork provided within reasonable amount of time. I’ve never had to use Priority Urgent Care before but I will always choose them moving forward, and the Cooley st location specifically.

5 months ago

Very easy to make an appointment and was seen very quickly, no waiting. Staff is very friendly. Would definitely recommend for urgent care needs.

5 months ago

It was my first time coming to this urgent care clinic and I highly recommend it. My daughter has been suffering from an ear infection the past few days and it was addressed very quickly by the team. Very professional and helpful! My new go-to urgent care clinic.

5 months ago

Great experience, when I couldn't get to my own Doctor, very professional, clean, and attentive.

5 months ago

All the nurses and staff were very kind and helpful!!

5 months ago

Our first visit to this urgent care. Environment was clean. Time waiting and to be seen was quick. The staff was pleasant and resourceful.

5 months ago

Great care given, very polite and professional.

6 months ago

Staff are very kind and understanding… Best urgent care out here ..

6 months ago

(Translated by Google) Super clean, beautiful office and very gentle. They are very caring and provide very quick patient care, and my daughter loves the stickers and toys. The doctor speaks Spanish and the nurse is super nice. (Original) Super clean,beautiful office and very gently. Y muy cariñosas y muy rápida atención a los pacientes y mi niña goza con los sticker y juguetitos.. y la doctora que habla español y la nurse super nice.

6 months ago

The staff at this location is amazing, everyone is patient and gets the job done. Thank you to this team for all your help!

6 months ago

Service was amazing! Susanita McNabb, PA and staff was so nurturing and attentive to my daughter. We Thank you and appreciate you and your staff?

6 months ago

Great experience.

6 months ago

Staffing is patient and kind. I was seen with very little wait time!

6 months ago

MY VISIT WAS AMAZING !!! Highly Recommend this place . The lady that took my blood needs a raise and be on every facility team , cause I ain’t feel a thing !!!! And the director Was very informative and very patient. Jamaul

6 months ago

Had an appointment for 8:15a.m. By 8:30 we were in doing vitals and shorty after the NP, came in. Had X-rays and we were out about 9:15-9:20. The quickest appointment ever. The staff was very friendly.

6 months ago

I was seen promptly. The providers were professional. Great care!

6 months ago

Melissa, Susan, & Christy were absolutely amazing. Super knowledgeable and friendly.  Very attentive and created a welcoming atmosphere.  Overall the team works great together with compassion & respect. I will definitely be recommending to family and friends for future visits. Thank you guys all for all you do.

6 months ago

Staff was efficient, well helpful, having good insight with suggestions Plus worked quickly Thanks yo ALL of you

6 months ago

PA Brian was thorough and explained what was going on in detail.

6 months ago

It was a great experience they were very attentive and warm

6 months ago

Excellent service, loved the atmosphere. The whole team was very welcoming, professional, and friendly, and the place was immaculate.

7 months ago

The receptionist provided exemplary customer service. The wait time was minimal and check in while in the waiting room was positive. My daughter wasn’t feeling well but she shared the physician was very kind.

7 months ago

Exelent I like

7 months ago

PA Suzie, Emma, Amanda and Julia the student were all amazing. Highly recommended!

7 months ago

Fast had me in and out so fast doctor was so good and the nurse Susie was the best so kind and friendly will definitely be going back there again

7 months ago

Super knowledgeable and helpful

7 months ago

Great customer service. Friendly and positive environment for any one that needs help with there health.

7 months ago

Great service , very pleasant staff . Clinic was very clean . The PA explained everything clearly to me .

7 months ago

(Translated by Google) It was my first visit. I made the appointment online, and it was easy to enter all my information. When I arrived at the office, my husband and I were seen by the doctor, who was very kind and administered the flu test herself. Then the nurse took our vital signs, and the doctor soon returned to see us and give us the diagnosis and treatment recommendations for both of us. The facilities were also very clean. I highly recommend them. (Original) Fue mi primera visita, hice la cita online y fue fácil poner toda mi información y llegué a la oficina y me antendieron junto con mi esposo y fue muy amable la Doctora al salir y tomarnos la prueba del Flu ella misma, luego la enfermera nos tomaron los vitales y no tardó la Doctora al vernos nuevamente y darnos el diagnóstico y recomendaciones con tratamiento para ambos. Además sus instalaciones muy limpias. Los recomiendo.

7 months ago

Wait time was short. Every person I interacted with was friendly and attentive.

7 months ago

Everybody in there was very nice and very helpful. I would recommend going there if you need to.

7 months ago

They were very kind and very quick listen to my needs and prescribed accordingly

7 months ago

All good.very nice staff thanks

7 months ago

Very accommodating given the back log of appointments and numbers of flu patients. Longmeadow was booked and was not willing to even discuss getting dad seen. Priority found my dad a late appointment and the staff was kind, professional, knowledgeable, and patient. I’m a high school prep school teacher of 25 years. Priority and the staff A+ all around.

7 months ago

Visit went smooth. Susie is such a great provider!

7 months ago

The provider was very nice and helpful. The front staff were very sweet.

7 months ago

Went twice. Seen fairly promptly with courtesy and respect. Outcomes were a bit predectable.

7 months ago

Excellent customer service! They took my daughter in pretty quick. And waisted no time.

7 months ago

The staff was friendly and efficient.

7 months ago

Polite, helpful.

8 months ago

100 percent better than AFC urgent care across the street.

8 months ago

Efficient and well-mannered. Allowed me to be taken early. No issues with prescription.

8 months ago

The staff took care of me. I was in and out

8 months ago

Great care! Glad I found you! Pleasant staff.

8 months ago

Nice new facility. Professional, knowledgeable, and friendly staff. I was seen in less than 10 minutes! I heard there were easy booking of appointments online, everything is ready for the patients as they were walking in via online registration. I seen an QR code for DOTs, And an added bonus I found out they even do Virtual Online Visits too! Suggested place to keep in mind for when Urgent Care is needed.

8 months ago

Been there twice. Nothing more to say but great staff and great service both times. They actually remembered me from the first visit. In and out, very expeditious... will definitely be my go to...

8 months ago

10 stars!

9 months ago

Fantastic, lovely people

9 months ago

I had a really positive experience here earlier today! I was able to get an appointment within two hours of me calling. The receptionist was friendly and the registration process was very easy. The medical assistant, Amanda, made me smile, even though I was feeling pretty lousy. The APRN, Joanne, was very professional and actively listened to my concerns. If I find myself in need of urgent care services again, I will definitely return to this office!

9 months ago

(Translated by Google) Very professional and excellent services (Original) Muy profesionales y excelentes servicios

9 months ago

Great fast and caring services dr was very considerate

9 months ago

Great response time, great help at front desk, kind doctors who listened to me

9 months ago

(Translated by Google) Very good service. (Original) Muy buen servicio.

9 months ago

This is a GREAT urgent care, Dr., Phy. Assistant & receptionist were prompt, k8bd, and knowledgeable. Would highly recommend

9 months ago

They are quick and thorough.

10 months ago

Loved it! Fast, easy, simple. First time there and my concern were resolved immediately. Highly recommend it!

10 months ago

(Translated by Google) Excellent place, I was served quickly and the staff was very friendly. 100% recommended. (Original) Excelente lugar, me atendieron rápido y el personal muy amable. 100% recomendado.

10 months ago

Thank you so much for taking care of our daughter tonight. We really appreciate your staff saw her almost at closing time. She was in so much pain. It turned out to be Strep Throat. Thank you again. Very attentive staff will definitely look forward to choosing Priority Urgent Care for our next urgent care matters. Will definitely recommend to all our family and friends.

10 months ago

Priority Urgent Care always provides excellent and prompt care. Our family has been using them for years—their team of providers are caring and always listen to their patients.

10 months ago

Family owned by emergency room physicians. Staff hand picked with good and caring people. Owners and their family have been taking care of myself, my wife and my daughters for years.